IT support calgary

IT Support Testimonials

Global Edge has an immense amount of experience in significant number of industries. We know and appreciate the issues that can have an effect on different industries, and we know how to put together technology solutions to deal with those issues.

Please note: The testimonials below are ACTUAL TESTIMONIALS taken to the letter from our annual survey, and were not solicited from our clients in any form or fashion.

Birchcliff Energy Ltd.

Website: www.birchcliffenergy.com
Location: Alberta, CAN
Industry: Oil & Gas

Global Edge Provides High Level Consulting for One of the Top Oil & Gas Companies in Alberta

The Challenge: Design a network for a startup oil and gas company that can effortlessly manage the work load of today and has the capacity to expand as they develop in the future.

The Solution: By using a mix of white box servers and open source solutions we were able to reduce startup costs without locking the customer in to any one technological path.

The Results: As the company expanded we were able to effortlessly shift them into a robust blade environment utilizing Hyper-V and physical to virtual environment at head office, as well as integrate seven field offices and facilities into a seamless, secure and stable platform.

A note from Jeff Tonken, President & CEO, Birchcliff Energy Ltd.:

"Global Edge understands that even the best internal IT Teams need support from time to time.

Some benefits we have noticed by utilizing the Global Edge Co-Managed IT Services include:

  • Global Edge will only provide support when a request is passed on from our IT Department.

  • Our In-House IT Technician can invest more time in mission critical IT Projects while Global Edge provides first line support services to end users.

  • They scale with our business. As we grow, Global Edge continues providing the same level of excellent IT service.

I would highly recommend Global Edge to anyone looking for a superior IT Support Company."

Read more ...

A note from Michelle Rodgerson, IT Manager, Birchcliff Energy Ltd.:

"I would like to commend Global Edge in providing Birchcliff with our SharePoint intranet. This has grown to include not only our "Birchcliff Backyard", but IT Help Desk, IT CSOX tracking, as well as Compliance Calendaring and workflows. Having all our important information in a central, easy to acess portal has streamlined how we track projects and compliance dates."

Read more ...

About Global Edge: Founded in 1995, Global Edge Systems & Wireless Inc. provides Alberta businesses with technology solutions expertise ranging from outsourced I.T. services to ongoing support and consultation. Their signature services include TECManage, designed to provide a cost-effective option for companies who need the services of full-time I.T personnel, and COManage, best for those in need of part-time and support services.

About Birchcliff Energy: Birchcliff Energy Ltd. is an intermediate oil and gas exploration, development and production company based in Calgary, Alberta. Birchcliff's production in April 2010 was approximately 12,780 boe/day, comprised of approximately 70% natural gas and the balance light oil and natural gas liquids. Birchcliff has two large resource plays and significant exploration opportunities all of which are located in the Peace River Arch area of Alberta. Birchcliff operates approximately 90% of its production and at March 31, 2010 had a significant undeveloped land base consisting of 435,588 gross acres (391,512 net) acres located near its production.

 

 

Universal Ford Lincoln

Website: www.universalfordlincoln.com
Testimonial Letter (PDF)

Dear Graydon,

I just wanted to reach out and thank you and your team at Global Edge. Since 2012, Global Edge has been an instrumental part of our day to day operations migrating us from a workgroup to a Windows domain allowing us to enhance our productivity, efficiency, and communication between al l departments.

As a fast-paced car dealership, our reliance on top notch technical support is paramount and Global Edge has provided just that. We depend on the 24/7 high level of service that your team has provided.

From your knowledgeable, quick responding technicians to your ongoing suggestions for improvement we are grateful for our partnership and for keeping us operating smoothly and efficiently.

I would highly recommend Global Edge to anyone looking for superior IT Support Company and wish you and your team many years of continued success.

Sincerely,

Scott Schotanus
President & CEO

 

 

Advance Flooring Inc.

Website: www.advanceflooring.ca
Testimonial Letter (PDF)

Dear Matt,

Global Edge understands that even the best internal IT Teams need support from time to time.

Your dedicated IT staff are a major part of our day to day operations. In providing daily end user, server and network support to our business we have noticed an increase in productivity since the Global Edge Team has come onboard with our IT Lead in the Winnipeg office. The Global Edge Co-Managed IT Services fill in the gaps by providing just the amount of support that we need and has allowed our internal IT staff to focus time on IT Projects and/or enjoy vacation time.

Some benefits we have noticed by utilizing the Global Edge Co-Managed IT Services include:

  • Global Edge will only provide support when a request is passed on from our IT Department.

  • Our In-House IT Technician can invest more time in mission critical IT Projects while Global Edge provides first line support services to end users.

  • They scale with our business. As we grow, Global Edge continues providing the same level of excellent IT service.

  • Global Edge has a very flexible pricing structure with monthly billing and contracts.

  • Global Edge allows our internal IT staff to work with, and learn from, industry peers at Global Edge and vice versa.

  • They are a highly professional team who knows our IT systems and infrastructure and can respond to our requests on short notice. Global Edge documents everything, so we are never left completely dependent on one individual staff member.

  • They provide Managed Services 24/7 /365 so that our IT staff and working with the Global Edge Team can be proactive instead reactive when IT issues arise.

Global Edge has very knowledgeable technicians who have provided Advance Flooring with ongoing suggestions for improving our network infrastructure. Their quick response to our requirements and needs allows us to keep our business running smoothly and efficiently.

I would highly recommend Global Edge to anyone looking for a superior IT Support Company.

Sincerely,

Thersa J. Lea, CMA

 

 

Lario Oil & Gas.

Website: http://www.lario.net
Industry: Oil & Gas

Lario Oil & Gas Company is a privately owned independent oil and gas company with interests and operations in the Permian Basin of West Texas and New Mexico, the Greater Green River Basin of Colorado and Wyoming, the Williston Basin of Montana and North Dakota, the Denver Julesburg Basin, the Mid Continent Region (Oklahoma and Kansas), the Arkoma Basin (Eastern Oklahoma), South Texas, the Sacramento Basin of California, and internationally in the Canadian provinces of Alberta and Saskatchewan.

The Challenge: To ensure that all hardware and software is properly utilized. Provide and implement a proactive support solution.

The Solution: Work with the customer to determine how they used their network. We then optimized the network to work the way the customer needs it to work. We also installed our monitoring system to provide alerts and allow us to look deeply into any potential issues providing a proactive approach to maintenance.

The Results: The customer now has a networked that runs fast and stable as well as reducing the monthly IT cost.

A note from Marnie Wildman at Lario Oil & Gas Co.: "In these competitive times, downtime is not an option; Global Edge understands that. They have an excellent comprehension of our industry's requirements and applications. It is without hesitation that I happily recommend Global Edge as a first rate IT Oil & Gas Support Company."
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Oil Flow Solutions

Website: http://www.oilflowsolutions.com
Industry: Oil & Gas

Oilflow Solutions is the developer of Proflux technology, which mobilizes heavy oil and bitumen into free flowing oil. Our fully-recyclable product typically delivers the following properties:

  • Increases heavy oil production by 100% or greater

  • Decreases pump torque by up to 80%, reducing energy and carbon footprint

  • Significantly reduces operating cost per barrel of oil produced

  • Increases oil recovery thereby increasing reserves

Our Calgary-based company provides full well site service across Alberta and Saskatchewan from our main service centres in Peace River and Lloydminster.

The Challenge: Provide a solution for collecting and reporting on field data.

The Solution: Develop a SharePoint solution utilizing both InfoPath and Reporting Services.

The Results: Field workers are able to remotely enter data and provide real time reporting used for invoicing and Oil Well Management

Guy Bolton from Oilflow Solutions writes: "I would like to thank the Global Edge team in providing Oilflow Solutions with a custom SharePoint portal which has revolutionized our data gathering and process systems. The design and layout of the master pages utilize the same look and feel as our website as "branding" is important to our corporate image." Read more ...

 

 

Belgrave Oil and Gas Corp.

Website: www.belgravecorp.com
Industry: Energy

The Challenge:

To implement a VOIP phone system and replace the old phone system currently in use.

The Solution:

Install a Barracuda CudaTel VOIP phone system and take down the old phone systems in place.

The Results:

Seamlessly installed the new VOIP phone system and reduced the clients monthly phone bills by 70%.

A note from Darren Belgrave: Over the years, Global Edge has provided fantastic technical support and customer service. Their services have greatly facilitated our day to day efforts. Recently, Global Edge installed the CudaTel VOIP system within our office. It was not only a smooth transition from our old phone system, but it has substantially reduced our phone bill as well. Read more ...

 

 

Milner Power Inc.

Website: http://www.milnerpower.ca
Industry: Energy

H.R. Milner ("Milner") is a 150 MW coal-fired power station located near the town of Grande Cache, Alberta, which has been in continuous operation since 1972.

The Challenge: Provide 24/7 support and redundant internet access.

The Solution: Partner with a reliable provider who has technicians in the region and source out multiple internet providers.

The Results: We are able to get a technician onsite within 24 hours if necessary and the internet automatically fails over to a secondary ISP if required.

A note from Brian Hunt from Milner Power: "As we are located in a remote, mountainous region of Alberta, our reliance on top notch technical support is paramount. Global Edge has provided a high level of service, 24/7. As the Plant is a 24/7 operation and government regulations require "always on" Internet for filings, we depend on the high level of service provided by Global Edge." Read more ...

 

 

Westrock Geo Inc.

Website: http://www.westrockgeo.com
Industry: Geology

WestRock Geo is a professional well site geology firm that prides itself on providing top quality customer service. At WestRock Geo, we take full advantage of the latest technology, communication, skills, experience, and knowledge to increase the flow of operational data that is critical for our clients. West Rock Geo's well site Geology consultants are capable of assessing all types of well conditions and can coordinate sophisticated formation evaluation services.

The Challenge Provide easy and secure remote communication to Field Workers without a network infrastructure.

The Solution Prove a hosted email solution using MS Exchange and SSL Webmail.

The Results Field workers can access their email from any device with Internet access including iPhones.

A note from Wes Barrett, President of Westrock Geology: "Our communication with the Westrock geologists out in the field is mission critical to our day to day business operations. Our clients depend on us for secure, reliable communication and well site reporting. We were having some serious issues in providing and secure remote communication to field geologists without the proper in-house network infrastructure. With the 24/7 service provided we have complete confidence in providing reliable service to all of our field geologists." Read more ...