IT support calgary

Why Choose Global Edge?

Our Approach is Unlike the Competition

At Global Edge, we stick to one discipline and execute perfectly, every time. This is why as we grow our service offerings, they all align under our core business of I.T. Support and Consulting. Our services cohesively streamline clients' business operations with effective IT consulting in Alberta and surrounding counties. In short, for the past 15 years, we've been developing, improving, and refining our service delivery methodologies to see to it that our clients are provided with the best possible value and experience.

For example, you might find a firm who does Network Infrastructure, Software Development, and Website Development all under one roof. If the firm has many hundreds of employees and divisions, then this feat can positively be accomplished, but if the firm has 50 or less employees, and they've got multiple non-complimentary business practices, how well do they do any one of these? They would like to be all things to all people.

Our Staff and How They Join Our Team

If you ask any company how they are different from their competition, they will say "our people." Most of them will fall back on their experience, while many of them will have a hard time articulating what exactly they mean when they say that their people make them different. We have no trouble articulating our strengths in Southern Alberta and Calgary computer consulting, and neither do our clients! Our story begins with our recruitment process. After a candidate goes through roughly 12 hours of interviewing for a technical position within our team, he or she has about a 1 in 3 chance of receiving an offer from our firm.

We begin by screening roughly 50 resumes for a particular technical position. We have gotten very proficient at evaluating the characteristics of a resume that appeal to us. It is a delicate balance of measuring the ability of candidates to define their objective, their technical expertise, and their years in the business, their length of stay at each previous employer, the types of I.T. positions they've held previously, and their location relative to our need. By the end of the process, we feel certain we have chosen the best IT consultant for Calgary, Edmonton, and Red Deer County area clients. We feel our meticulous screening process is reflected in the quality of our services.

From those 50 resumes, we will narrow the playing field down to approximately 10-15 individuals with whom we speak to on the phone, and we give them a short technical interview with detailed questions that they should instantaneously know if they've got the knowledge that their resume boasts. We additionally and equally importantly screen for the ability to articulate technical terms to non-technical people.

After these series of phone interviews, we again narrow the playing field down to about 5 in person interviews where a number of members of our team go deep into their past work experience, additional technical experience, their communication skills, and their future objectives and desires.

The last phase of our technical recruiting procedure is the "Global Edge Lab." We usually ask 2-3 of our final candidates to come into our facility, and take a technical lab. This is NOT a multiple choice exam. The candidate is tasked with building a network environment from scratch, and doing it all within a specific time frame (the candidates has 8 hours to complete the lab). After administering hundreds of labs, we've only had one person who has completed the lab and scored 100% (needless to say, that individual is part of our team today). The candidate is graded on a point system and is then categorized into one of five levels of engineer. Assuming that they attain the appropriate number of points for the position that they are applying for, it is only then that we extend an offer.

This process allows us the greatest level of assurance possible that we've got the right person joining our firm. Not only by passing each level of our screening process, but by enduring this process in and of itself, we are certain that this candidate is serious about joining our team, and that solidifies our choice to pick a particular candidate.

On a final note, as one might presume from our recruitment process, all of our resources are full time W-2 employees. With the exception of an occasional network cabling job, we deliver 100% of our services with our own employees, never utilizing contractors. This assures that we can control the quality of services delivered.

Technology Administration

In order to offer the maximum amount of value to our clients, we have to deliver more than just a experienced technical resource who knows how to implement a new system, or fix a complex issue. Our value is the partnership that we create with our clients, and this is strengthened by our ability to "Map I.T. to the Business." It takes a different kind of company to be able to offer up the brightest technical resources around and at the same time, offering a resource that has years of experience in business, and can precisely solve business issues and create business efficiencies, by leveraging technology. Our most experienced team members are part of our Technology Administration team, and each of our clients is assigned a Technology Manager.

Our Technology Partners

We receive a number of calls every week by a new company wanting us to sell their new product or service. At Global Edge, we believe that the "best of breed" are called so for a reason, and the technologies that we adopt are only best of breed. Our "TAP" or technology adoption process is similar to that of our recruiting process. Before we officially support a new Technology Partner, we look long and hard at the company, their position in the industry, and most importantly, the support that they are going to provide us on the backend.

We go deep with our Technology Partners and ensure that our people are trained on their products, and that we are at the "top of their food chain" such that we get the support and the resources that we need from them. At the end of the day, our clients can rest assured that the recommendations that we make are supported by research, and a firm obligation between our firm and those with whom we partner.


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Alliance Partners

In furthering our strict adherence to "Our Focal Point" we create alliances with other companies who maintain this same methodology of running and growing their business. This common thread allows us refer likeminded companies in other areas of technology. We have handpicked a group of companies, all who excel at what they do, that we refer our clients to when appropriate.

In just about every technology discipline, whether it is accounting systems, software development, co-location facilities, Internet providers, etc., we have relationships with the best of the best, in turn providing our clients with recommendations to other firms who can support their business needs.

Office Support Staff

Our team goes considerably deeper than our client facing resources. In the back office, we've got a avid management team committed to the growth and continual improvement of our firm, a full time help desk, research and development staff, and redundant resources in our critical departments such as scheduling and procurement. Our investment into our back office further assures our clients that we've got the resources and responsiveness that is crucial to the success of their business.

The Power of Several Technicians

There are few firms who serve the markets that we do, that have the number of full time employees that we do. Between our recruitment process and our depth of technical resources, our combined brain power is immeasurable. We have intentionally hired specific individuals with exemplary skill sets so that in any area of technology that we support, our clients can rest assured that we've got the expertise necessary to excel in the work that we do.

Perhaps the best illustration of this is an internal technical distribution list that we've created. If somebody on our engineering team encounters an issue that they've never seen before, a simple email documenting the issue will go out to the rest of team, and within 10 minutes, they will likely have 10 suggestions on a fix. This level of peer support is simply not available in a smaller firm or in a "one man shop." The value to our clients is quick and accurate solutions to their issues, lowering their I.T supports costs, and helping their business do business.

In summary, Global Edge is much more than just another I.T. provider. Our years in the business have allowed us the opportunity to consistently improve every aspect of our firm, resulting in a high value suite of services to our clients.

If you would like to know more about how we can be of value to you and your organization, please contact us today.